Return Policy

Below is our return policy. If you have any questions at all, please email us at info@lotusyork.com. Customer service is our top priority! 

Exchanges: 

Love what you ordered but need a different size? Place a new order for the correct size and mail us the incorrect size for a full refund. 

Returns: 

Prefer to return your item? No problem. Returns are accepted for any unworn, unwashed items with the tags still attached. Returns must be made within 30 days of the order date. We must recieve the returned item within those 30 days. Once it is recieved, we will issue a full refund in the original payment method. Please include your invoice or a print-out of your e-confirmation (which we email to you after you place your order) to receive a refund for the original amount you paid for the item. 

Please note: 

Customers are responsible for return shipping cost. 
Final sale items are not eligible for return. 

Faulty items:

Received a faulty item? We take pride in our quality control and check every single item thoroughly before it is shipped. However, if you believe you were shipped a damaged item, please contact us at info@lotusyork.com so that we can address the problem. 

 

GET ON THE LIST AND GET 10% OFF!

Be the first to know about new arrivals and special offers. Subscribe to our blog or newsletter and receive a promo code for 10% off your first order!

Search our store